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Elevating the employee experience is more important to us than meeting the SLA’s. Hence, we offer Experience Level Agreement (XLA’s) that helps us overcome ‘the watermelon effect’. On the outside, a watermelon is smooth, shiny and green, but under the surface it is red and very fragile. Similarly, SLA’s show all green on the metric targets assessed but in reality, end user experience defines the service outcomes. Make the shift to enable change.
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Our collection of free resources, including ebooks and guides, covering topics like IT support automation, Cyber Security, IT Asset Management and more..
What is NOC and How Network Operations Centers (NOCs) Work?
Unlocking the Power of Zero Trust Security: A Comprehensive Guide to Implementation Excellence
Revolutionizing Digital Transformation: How the Amazing Fractional CIO Impacts Industry 4.0